Refund policy

Return & Refund Policy

At Naqshehaya, we take great care to ensure that every order meets our quality standards. Please read our Return & Refund Policy carefully before placing your order.

Eligibility for Returns

We accept returns or exchanges only if:

  • You receive a wrong item.

  • The item received is damaged or defective.

  • The product significantly differs from what you ordered due to an error on our side.

To request a return or exchange, please contact us within 48 hours of receiving your order and provide clear pictures or a video showing the issue.

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges for items that have been:

  • Worn, washed, altered, or damaged after delivery.

  • Returned without original tags or packaging.

  • Purchased during a sale, clearance, or special promotion.

  • Made to order or customized.

Return Conditions

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed through an appropriate method agreed upon with you. Please note that original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

If you receive a defective, damaged, or incorrect item, we will arrange an exchange where applicable. Exchanges are subject to product availability.

How to Request a Return

Please contact us within 48 hours of receiving your order with your:

  • Order number

  • Full name

  • Clear pictures or video of the issue

  • Brief description of the problem

Contact Us

For any questions regarding returns, refunds, or exchanges, you can contact us on Instagram:

@naqshehayaoffcial

Naqshehaya reserves the right to refuse returns or refunds that do not meet the conditions mentioned above.

We recommend checking your size and product details carefully before placing your order to ensure the best shopping experience.